To be the leading provider of primary healthcare in Leicestershire, by acting with integrity & providing exceptional health care in partnership with our patients. We will encourage a positive environment to promote openness, team work and a culture of learning.

• Partnership: Core to our practice is a deep belief that we work collaboratively as a team and in partnership with our patients and local community.
• Resilience: We are determined to deliver quality primary healthcare and a positive work environment regardless of the problems and obstacles we face. We rise to the challenges and learn from our mistakes.
• Learning Culture: Our practice is a place where we are constantly learning and adapting our policies and procedures to improve our patient and team member experience. We strive to be a centre of excellence for internally developing our talented team members both within the practice and who are also in partnership with us externally
• Integrity: We believe that trust is a fundamental requisite of a good practice. That is why we regard integrity as a critical core value. It's about being open, honest and respectful at all times with our team, with our patients and with all our stakeholders.
• Mutual Respect: We understand that all team members, patients and stakeholders have a place in our practice. Their views and opinions are considered carefully which stimulates an environment for respect and growth.
• Support: We believe that supporting our patients, colleagues and local community is fundamental to our practice. We support all those in time of need and encourage others to be responsible and supportive for the environment around them

At Forest Medical Group, we adopt a policy of mutual respect. Staff shall always show due respect and courtesy when dealing with patients and their representatives. We respectfully request that patients and their representatives do the same when dealing with members of the practice team.

The NHS operates a 'zero tolerance' policy with regard to violence and abuse. The practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. This means that no form of aggression will be tolerated - any instances of such behaviour on the practice premises may result in the perpetrator being reported to the Police and removed from the practice’s list of registered patients.

Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.