The NHS App is a convenient way to manage your healthcare. You can use it to book appointments, order repeat prescriptions, and view your medical records at any time.

We are now making more appointments available to book online through the app, helping reduce waiting times on the phone. Currently, 40% of our appointments are accessible online.

All online appointments begin as telephone consultations. These are available to book from 8am, Monday to Friday, and you’ll receive a call the same day. Calls are made during either:

• Morning clinic: 8:00am – 12:00pm

• Afternoon clinic: 1:30pm – 6:00pm

When booking, we encourage you to use the comments box to briefly describe your issue. This helps the doctor address your concerns more quickly and effectively.

Getting Started with the NHS App

The NHS App is easy to download and use. Simply search for ‘NHS App’ in your device’s app store and follow the download instructions.

To get started, you’ll be asked a few security questions, such as your:

• Full name

• Address

• NHS number

• Email address

Once set up, you’ll have secure, 24/7 access to key health services right from your phone.

We recommend all patients enable notifications on their NHS App to stay updated on new messages, questionnaires, and queries.

To enable notifications:

1. Log in to the NHS App

2. Go to ‘Account’ and then ‘Settings’

3. Select ‘Manage Notifications’

4. Use the toggle to turn notifications on

Please note, it may take up to 24 hours for changes to take effect. If you’re using the app on multiple devices, make sure to follow these steps on each device. If you share your device with others, they may also see these notifications.