Accelerated Access

The NHS wants to give people better ways to see their personal health information online. We know that people want to be able to access their health records. It can help you see test results faster. It also lets you read and review notes from your appointments in your own time.

We're now letting you see all the information within your health record. If you are over 16 and have an online account, such as through the NHS AppNHS website, or other GP online services and apps, you will now automatically be able to see all future information entered on your medical record. Some people can already access this feature, this won't  change for you.

This means that you will be able to see records from your appointments, as well as test results and any letters that are saved on your records. This only applies to records from your doctor (GP), not from hospitals or other specialists, although you will be able to see any letters that hospitals or specialists send to your doctor (GP). You will only be able to see information from 31st October 2023.  For most people, access will be automatic, and you won't need to do anything.

Your doctor (GP) may talk to you to discuss test results before you are able to see some of your information on the app. Your doctor (GP) may also talk to you before you are given full record access to make sure that having access is of benefit to you. If you are concerned that seeing your records is not right for you, you should speak to your practice.

These changes only apply to people with online accounts. If you do not want an online account, you can still access your GP health record by requesting this information via reception or warrenlane.medicalcentre@nhs.net. The changes also only apply to personal information about you. If you are a carer and would like to see information about someone you care for, speak to reception staff.

The NHS App, website and other online services are all very secure.  You'll  need to make sure you protect your login details. Do not  share your password with anyone as they will then have access to your personal information.

If you do not want to see your health record, or if you would like more information about these changes, please speak to your GP or reception staff. You can also read more by going to www.nhs.uk/gp-record.

Welcome to Forest House Medical Centre & Warren Lane Surgery

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment. If you have log in details click on the link below to access our online facilities or ask at reception for your log in details.

Finally, please be advised that we do record all calls that come into the practice to improve our service delivery.

October Survey Results

Each month the Practice sends out a survey via text message to 10% of pateints that have used the practice within that month

The survey results are below

Very Good 61.49 %

Good 25 %

Neither good nor poor 9.46 %

Poor 1.35 %

Very poor 2.03 %

Don't know 0.68 %

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Monthly Survey Results

Opening Times

Please select a site

Internal Training Dates (PLT)

Please be advised that both practices will be closed on the following days from 1pm for internal training. 

Wednesday 24th May 2023

Thursday 22nd June 2023

Thursday 27th July 2023

Thursday 21st Sept 2023

Thursday 19th October 2023

Thursday 16th November 2023

Thursday 18th January 2024

Thursday 15th February 2024

Thursday 21st March 2024


engage consult

Patient Triage

Patient Triage is an online communication service.

You can use this messaging service to ask for help about a non-emergency medical problem or for general advice from your doctor or other members of the Forest Medical Group team.

  • Easy to use
  • Saves a phone call or visit to the Practice
  • Offers patients greater convenience and flexibility
  • Patient Triage can be used from any mobile phone, tablet or computer.

Online consultations do not replace being able to meet your doctor, but give another option when a trip to the Surgery is not necessary.

We will reply with an answer to your question and tell you what you should do next.

Click on the link below to access Patient Triage


Accurx Patient Triage