Practice News

NHS Friends and Family

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June Friends and Family Test Results

Each month the Practice sends out a survey via text message to 10% of pateints that have used the practice within that month

The survey results are below

Very Good 59.72 %

Good 30.56 %

Neither good nor poor 6.94 %

Poor 1.39 %

Very poor 1.39 %

Don't know 0.00 %

Cervical screening videos for people with learning disabilities

To encourage people with learning disabilities to come forward for cervical screening, two new videos are being promoted this week to dispel myths and provide reassurance, as part of Learning Disability Week and Cervical Screening Week.

The videos have been produced on behalf of the Leicester, Leicestershire and Rutland (LLR) Learning Disability and Autism (LDA) Collaborative. The first is a myth-busting video which features people with learning disabilities in conversation with a local GP.  The second video shares an experience of a cervical screening appointment, which illustrates what happens and aims to help with the anxiety that people may have.

NHS England have highly praised the videos which are now being shared widely and are suitable for everyone. The videos are available on YouTube via the following links:

Improvements we made following your feedback

Appointment system

As a direct result of the global pandemic Forest Medical Group simplified the booking system to meet the demands of the local community and ensure safety for the patients & staff. As a result all patients are asked to call on the day at 8am and the reception team will signpost them to the most appropriate pathway. 

Given the feedback received we understand that a more accessible and flexible approach is now required coupled with moving out of the pandemic.

Appointments

The telephone notifications you hear when you call into the practice will been altered and updated to help signpost you to the best most efficient pathway, these include:

  • The option to quickly cancel an appointment using the telephone buttons on your keypad. This will reduce the time in the queue and also allow more appointments to be available through a quick and easy cancellation process.
  • To reduce the amount of patients calling at peak time we are now advising patients who are calling for non-urgent matters to call after 11am. This will not only reduce the time in the queue for patients with urgent matters but calls after 11am will be answered in a timely manner.
  • Sometimes it is quicker and easier to use your local pharmacy to address patient issue, the telephone notifications have been updated to remind all patients calling in of this service and a summary of the type of conditions that can be addressed by this service.
  • We also have an on line service called Engage Consult. This is available 24/7 and works intuitively to signpost you to the best possible pathway. However, the option to contact the practice is also available.

Online

  • We will be making more & more forms available on line so you can gain quick and easy access to the resources that you need. These include travel forms, change of address forms and much more.
  • A number of online appointments will also be made available again as we emerge from the pandemic, making it even easier to make an appointment at a time that is convenient for you.
  • You can also use your NHS app to book these on line appointments. You may have recently downloaded this for your COVID passport.

 

 

Have you got Type 2 Diabetes and a Learning Disability? The University of Ulster has developed an education programme for people with a learning disability who have type 2 diabetes. This programme could help you to understand and manage your diabetes better. It gives advice on how to manage your weight and diet, become more active and control your blood sugars. If you, or someone you support, may be interested, contact: My Diabetes and Me Study Research Team, Leicester Diabetes Centre. T: 0116 258 8636 or E: mydiabetesandme@uhl-tr.nhs.uk

Local Magazine Articles

Community Pharmacy Consultation Service

The NHS Community Pharmacist Consultation Service (CPCS) is a new service that we are providing to our patients to help receive treatment from the most appropriate healthcare professional, such as your local pharmacist.

Pharmacists are highly skilled, trained and have experience in treating acute illnesses. They can provide same day consultations, so no need to wait for a doctor’s appointment. Pharmacists can offer the best clinical advice and suggest over the counter treatments instead of issuing a prescription.

Prescriptions

We would like to remind our patients about our prescribing policy.

Please be advised that you can order your medication 7 days before it is due. Also, prescriptions can take up to 72 working hours to be sent to your nominated pharmacy.

You can also request your medication by either putting in a repeat prescription into the Warren Lane Surgery, NHS app or our system online.

We do not take prescription requests over the telephone.

Travel Forms

We would like also like to remind our patients regarding the travel forms we provide.

Please be aware that we require a minimum of 8 weeks notice from your travel date in order to process your travel form.