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Opening Times

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When we are closed

Find out times we are closed and what to do if you need medical help when we are not open. 

Internal Training Dates (PLT)

Please be advised that both practices will be closed on the following days from 1pm for internal training. 

  • Thursday 10th April
  • Wednsday 14th May
  • Wednesday 11th June
  • Thursday 3rd July
  • Wednesday 10th September
  • Wednesday 8th October
  • Thursday 13th November 

Welcome to Forest House Medical Centre & Warren Lane Surgery

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with patients' needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home, such as order a repeat prescription or cancel an appointment. If you have log in details, you can access online facilities. Ask at reception for your log in details.

Finally, please be advised that we do record all calls that come into the practice to improve our service delivery.

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February Family and Friends Test results

Each month the practice sends out a survey via text message to 10% of pateints that have used the practice within that month.

The survey results are below:

Very Good 76.39 %

Good 15.28 %

Neither good nor poor 5.56 %

Poor 1.39 %

Very poor 0.00 %

Don't know 1.39 %

Comments from the F&F Test

From the recent Family and Friends Test, here is a selection of comments we received:

  • On time and welcoming
  • I did not feel that the person i spoke with had any understanding of my needs
  • With one receptionist in the morning it creates a bit of a wait when the self check in kiosk for appt is not switched one. Waiting in line along with patients wanting an appt creates a delay in being arrived resulting in a possible dna on the system for having to wait. Please ensure the slef check in kiosk is operational first thing in the morning
  • The pharmacist clinician was particularly good and thorough and all staff are generally very polite and helpful
  • Nurse was very thorough in her examination of myself
  • The surgery has come on in leaps and bounds over the last couple of years. Reception staff and call takers are friendly, professional and helpful, appointments are accessible, the building is modern and clean. Call holding times are still lengthy for much of the day
  • More face to face appointments please

Charity of the year

This year's charity is PAPYRUS for prevention of young suicide. 

PAPYRUS Prevention of Young Suicide is the UK charity dedicated to the prevention of suicide and the promotion of positive mental health and emotional wellbeing in young people.

Hopeline 0800 068 41 41

Text- 88247

Email- pat@papyrus-uk.org

 

Papyrus UK Suicide Prevention | Prevention of Young Suicide (papyrus-uk.org)

PAPYRUS PREVENTION OF YOUNG SUICIDE